Shipping and returns


The goods are generally sent within 25 days of receipt of payment and are sent by specialized courier(if it is marble).

Street-level shipping costs are free and include management, packaging and all-risk insurance charges.

The boxes are adequately sized and your items are well protected.

Normally the transporter collects on Friday to deliver starting from the middle of the following week.

Please note that delivery may take one or two weeks.

The delivery date also depends on external circumstances such as road size, adverse weather conditions and transport disruptions.

In any case, you will be contacted by the carrier to make arrangements for the date and time of delivery.

Check the condition of the packaging in the presence of the transporter (he cannot refuse to wait). 

- If the packaging is clearly damaged, please refuse the goods and immediately write us an email to tavoli.design.italia@gmail.com attaching photos.

Please also justify the refusal by writing "damaged" on the transport document. 

- If the packaging is apparently intact but the goods inside are damaged, please write us an email to Tavoli.design.italia@gmail.com no later than 24H from receipt of the goods, attaching photos.

We will replace the damaged goods for free as soon as possible.

In accordance with the provisions of Article 59, lett. c) and d) of the Consumer Code, the consumer customer cannot exercise the right of withdrawal for products made to measure or clearly personalized.
The products for which the right of withdrawal can be exercised must be returned within 14 days from the day on which the consumer customer communicated the exercise of the right of withdrawal, substantially intact, in their original packaging, complete with accessories, without any lack.

The transport costs for the return will be charged to the customer.

€ 80 will also be deducted from the reimbursement for checking the status of the goods and repackaging them.

MOVING THE GOODS INTO YOUR BUILDING
Please be informed that, in the case of tables,  lifting and moving the table top will require min. 2 people
depending on its weight and size (see the section “more info” in the product page on our site).


ASSEMBLING TABLE

Some chairs and armchairs arrive at their destination already assembled.

In the case of tables, you will need an electric screwdriver to open the wooden case that contains the table top. It is a simple operation that will take only 5 minutes.

To assemble the table please follow the easy instructions that you will find in the wooden box.

TAKING CARE OF YOUR GOODS

Our merchandise is of high quality and exclusively processed in Italy.
The materials used for all the chairs, armchairs and laminated tables come from Italy.
Some marbles come from foreign slabs.

Clean chairs and laminate tables with non-aggressive detergents.


Although our marble tables are processed with special products that slows down the absorption of liquids and
reduces the risk of stains, substances such as water, wine, lemon, coffee, beverages and food may produce
permanently stains on the table top if they are not removed immediately.
We therefore suggest using a plastic transparent tablecloth during meals to avoid any damages to the table
surface.
Clean the marble table top with a wet cloth water only.